1. Introduction
WhiteLabel.net.in (“WhiteLabel.net.in”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains what personal data we collect when you visit whitelabel.net.in (the “Website”), contact us, or use our white label services, how we use it, and the choices and rights you have.
This policy is written to comply with India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. By using the Website you acknowledge this policy.
2. Information We Collect
a) Information you give us
- Enquiry and contact details — name, mobile number, email address, business or agency name, the service you are interested in and the requirements you describe.
- Partner and billing information — company name, GSTIN, billing address and payment records when you become a partner or place an order.
- Project materials — logos, brand guidelines, briefs, files and, where necessary, information about your end clients that you share so we can deliver services.
- Communications — emails, WhatsApp or chat messages and call notes when you contact us.
b) Information collected automatically
- Usage data — pages visited, referring website, approximate location (city/country), browser, device type and time of visit, collected through our analytics provider.
- Technical data — IP address and server logs kept by our hosting provider for security and troubleshooting.
We do not intentionally collect sensitive personal data such as passwords, financial account details, health information or biometric data through the Website. Please do not send such information through our forms.
3. How We Use Your Information
- To respond to enquiries, prepare quotes and provide consultations.
- To deliver, manage and support the white label services you order.
- To issue GST invoices, process payments and maintain accounting records.
- To send service updates and, only if you agree, occasional news and offers (you can opt out at any time).
- To understand how visitors use the Website and improve its content and performance.
- To protect the Website, prevent fraud and spam, and comply with legal obligations.
4. Consent and Legal Basis
We process your personal data on the basis of your consent (for example, when you submit our contact form and tick the consent box) and for legitimate uses permitted under the DPDP Act, such as performing a contract you have requested, complying with law (e.g. tax records) and responding to your requests.
You may withdraw consent at any time by emailing us. Withdrawal does not affect processing already carried out and may mean we cannot continue providing certain services.
5. Client Confidentiality & White Label Data
Confidentiality is central to white labelling. When you share information about your brand or your clients:
- We use it only to deliver the services you have requested.
- We never contact your clients directly or disclose our involvement unless you instruct us to.
- Our team members and production partners who access project data are bound by confidentiality obligations, and we sign NDAs with partners on request.
- Where we process your clients’ personal data on your behalf, you remain responsible for having the right to share it, and we act on your documented instructions.
8. Data Retention
- Enquiries that do not become projects are kept for up to 24 months, then deleted.
- Project and partner records are kept for the duration of our relationship and as long as needed for support.
- Invoices and accounting records are kept for at least 8 years as required by Indian tax laws.
- Analytics data is kept in aggregated or anonymised form.
9. Data Security
We use reasonable security practices, including HTTPS encryption, access controls, secure file-sharing, limited staff access on a need-to-know basis, and confidentiality agreements. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a personal data breach occurs, we will notify affected people and authorities as required by law.
10. Your Rights
Subject to applicable law, you have the right to:
- Access a summary of the personal data we hold about you and how it is used.
- Correct, complete or update inaccurate or incomplete data.
- Erase your data when it is no longer needed, unless we must retain it by law.
- Withdraw consent and opt out of marketing communications.
- Nominate another person to exercise your rights in case of death or incapacity.
- Grievance redressal — raise a complaint with us, and if unresolved, with the Data Protection Board of India.
To exercise any right, email us from the address you used with us. We will respond within 30 days.
11. Children’s Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us personal data, contact us and we will delete it.
12. Third-Party Links
The Website links to other websites and services, including our blog and free online tools, which may have their own privacy notices. We are not responsible for the privacy practices of external websites.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last revised. Significant changes will be highlighted on the Website.
14. Contact & Grievance Officer
For questions, requests or complaints about this policy or your personal data, contact our Grievance Officer:
Grievance Officer — WhiteLabel.net.in
Email: brandingx.net@gmail.com
Hours: Mon–Sat, 9:00 AM – 7:00 PM IST
We acknowledge grievances within 48 hours and aim to resolve them within 30 days.